| |
|
|
| |
FAQ |
|
| |
|
|
| |
| |
Where is your company located? How well qualified are your staff? |
|
|
| |
| |
|
|
| |
Our company is located in Cochin City, India. 100% of our System Administrators/Support Staffs are Engineers and our entire team has years of grueling training to ensure that their skill in both UNIX and Linux platforms is at its peak. We give much importance in the employee hiring process to have the highly qualified staffs. |
|
| |
|
|
|
|
| |
|
|
| |
| |
What kind of infrastructure do you have? |
|
|
| |
| |
|
|
| |
All our facilities have state-of-the-art infrastructure with full backup power, uninterruptable power supply, multiple high-speed ISP connections and structured networks. The entire facility and infrastructure is 100% owned by us and is not shared with other companies. |
|
| |
|
|
|
|
| |
|
|
| |
| |
How do you manage the employees to ensure the maximum effort is delivered to the customers? |
|
|
| |
| |
|
|
| |
Our employees are highly paid, while still maintaining the quality of the people we hire. Also, we do have Team Managers in every shift to make sure that the work is getting done properly. The Team Managers report the daily shift reports to the Quality Analysis (QA) Department and they go through the work logs and create a weekly statistics that helps to improve our service quality. |
|
| |
|
|
|
|
| |
|
|
| |
| |
Why should we choose you over a freelancer? |
|
|
| |
| |
|
|
| |
Liquidsupport is a good choice when it comes to outsourcing. Not only do we have the required expertise, but also the staffs are not working overtime which helps to deliver the maximum effort during their work hours. Also, you will enjoy the ease of communication that exists without compromising on professionalism. When it comes to web development, we do offer 6 months free support for all the existing customers after completing the project.
Freelancers often forward the work they do for you to other clients as samples. We believe in strict confidentiality. We will not disclose your documents or identities to our other clients. We can sign a NDA with you as per your requirements.
|
|
| |
|
|
|
|
| |
|
|
| |
| |
I am very much concerned about language skills of the staffs if I go to outsourcing. Will my clients know that I have outsourced my support services? |
|
|
| |
| |
|
|
| |
Excellent English written skills are one of the most important factors we consider while hiring the staff. We will respond to your customers' queries just as you would, and give no indication that our responses are coming from anywhere but your own in-house support team. (as per your requirements)
|
|
| |
|
|
|
|
| |
|
|
| |
|
|
